Terms & Conditions

Terms and Conditions

These Terms and Conditions apply to all purchases made through the website of Mave London, accessible via info@mavelondon.com.

1. Applicability

By placing an order with Mave London, you agree to these Terms and Conditions.
These terms apply to every offer, order, and agreement concluded through our website.

2. Product Information

We strive to describe and present all products accurately and with up-to-date information.
However, minor errors, color variations, or inaccuracies may occur due to screen settings or supplier updates.
Mave London reserves the right to correct any typographical or pricing errors at any time.

3. Orders and Payments

Orders are only processed after full payment has been received.
Available payment methods may vary by country.
Customers are responsible for checking the available payment options in their region before placing an order.
All prices listed on the website include VAT (where applicable) but exclude shipping and customs fees.

4. Processing and Shipping

Processing time: 1–3 business days
Shipping time: 7–15 business days (depending on destination)

Orders are shipped directly from our supplier in China.
Once your order has been shipped, you will receive tracking information.

Delays caused by customs inspections, weather conditions, or carrier issues are beyond our control.

5. Returns and Cancellations

Please refer to our Return Policy for detailed information regarding returns, cancellations, and refunds.

6. Liability

Mave London is not responsible for loss, delay, or damage to packages whose tracking status indicates that the package has been delivered to the address provided by the customer.
Customers must ensure that all shipping details are correct before confirming their order.
If an address correction request is denied, Mave London cannot be held liable for non-delivery.

7. Intellectual Property

All website content — including but not limited to text, photos, logos, sources, and product images — is the intellectual property of Mave London and may not be used, reproduced, or distributed without prior written consent.

8. Complaints

Do you have a complaint about our products or services?
Please contact us in writing via info@mavelondon.com.
We aim to respond within 5 business days and work towards an appropriate solution.

9. Governing Law

These Terms and Conditions are governed by Dutch law.
Any disputes arising from these Terms and Conditions will be submitted to the competent court in the Netherlands.